What type of calls should be handled with urgency?

Handling life-threatening emergencies with urgency is critical because they directly involve the safety and survival of individuals. In such situations, every second counts, and prompt actions can significantly increase the chances of a positive outcome. Examples of life-threatening emergencies include incidents like cardiac arrests, severe trauma, or uncontrollable fires where immediate intervention is required by emergency responders.

In contrast, routine inquiries, scheduled inspections, and non-life-threatening situations may not require the same immediate response. While these situations certainly are important and should be addressed, they do not possess the same level of immediacy or potential consequences that life-threatening emergencies have, which is why urgency is paramount in those scenarios.