What action should a dispatcher take when there is a delay in response during a nonemergency call?

Keeping the caller updated during a delay in response is essential for maintaining clear communication and managing the caller's expectations. This action fosters trust and reassurance, as the caller remains informed about the status of their request or situation. Dispatchers often deal with individuals who may be anxious or in need of assistance, and providing updates can help alleviate any concerns they may have about the timeline or the handling of their call.

Informing the caller about the nature of the delay shows professionalism and empathy. It allows the dispatcher to establish rapport and provide context, which can be particularly important in nonemergency situations where the need for support or information is still significant. By maintaining an open line of communication, the dispatcher enhances the overall experience for the caller, demonstrating responsible and effective service.